Modify your browser’s settings to allow Javascript to execute. Select from the products you own. HP has scanned your product but currently has no suggestions for driver updates. Remove the problem cartridge. Yellow pattern bar is missing. Remove and reseat the problem cartridge If the cartridges are not installed correctly, the product will not detect the cartridges. If one of these solutions resolves the issue, you do not need to continue troubleshooting.

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HP Deskjet D Printer – Driver Downloads | HP® Customer Support

Gather the following items to clean the cartridge and carriage:. The printer is not connected to a computer or the HP software is not installed If the product is not connected to a computer, or the HP software is not installed, there is no message displayed on the computer.

Europe, Middle East, Africa. Supported transparencies and labels Type. Pull the pink pull-tab to remove the tape. Please try again shortly. Print quality and resolution. Repeat steps 3 through 8 for the black cartridge, inserting it into the slot on the right. Remove, inspect, and then reseat the problem cartridge One or both of the cartridges might have a weak electrical connection to the lrinter carriage.


If the power cord is not disconnected, disconnect it now. The Printing Preferences dialog box opens. Clean the paper rollers. If the carriage is stuck on the left side of the productmove the carriage to the right side of the product. Solutions Follow these solutions to resolve the issue of the product not feeding labels or paper correctly. Print cartridge with protective tape not yet removed.

HP Customer Support – Software and Driver Downloads

Open the document you were trying to x1300, if it is not already open. See your browser’s documentation for specific instructions. When the carriage is idle and silent, hold the cartridge in front of the left slot, with the copper contacts facing down and toward the product.

Select all Deselect all. This product has been exchanged for a new or refurbished product. Insert the paper into the tray, and pprinter gently push the paper into the product until it stops. If the issue is resolvedit is not necessary to continue to the next step. Find the issue related to the error you are experiencing, and then follow the steps to resolve the issue. You can use this video to help you learn how to replace the cartridges or to help you through the following steps. Physical specifications The dimensions listed are for the printer with the paper tray extended.


If the On light starts blinking, the tricolor cartridge the cartridge on the left is the problem cartridge.

Download list – Download multiple files at once View, edit and download your entire list of software and drivers here.

Know the approximate ink level of each print cartridge with the onscreen Ink Status window.

If print cartridges have been installed, verify the plastic tape covering the ink nozzles has been removed. Thank you for your patience. Insert the cartridge into its slot. Click Fileclick Printand then click Properties. Video of replacing the cartridges.

Product has been exchanged: See your browser’s documentation for specific instructions.